Shipping & Delivery
Find the current information on order processing, delivery estimates, shipping charges and tracking below. If you have a question about a particular destination or order, email service@kslsmall.com before checkout.
Order processing
Orders are typically processed within 1–2 business days after payment is confirmed. Once your order has shipped, we will send an email with tracking details.
Delivery estimates
Delivery depends on product availability, the dispatch location and your destination.
Local warehouse: if the item is available in a local warehouse, estimated delivery is within 5 business days.
Shipping from China: for items dispatched directly from our China warehouse, estimated delivery is 10–15 business days.
These are estimates, not guaranteed arrival dates. Customs clearance, public holidays, weather and carrier delays may affect delivery. If you need an item for an event, contact us before ordering to discuss the current estimate.
Shipping charges
Orders over US$65 qualify for free shipping worldwide. For other orders, review the shipping charge displayed at checkout before completing payment.
Order tracking
Use the tracking number in your shipping confirmation email to check your shipment's progress. If you cannot find the email or need help with tracking, contact service@kslsmall.com and include your order number.
Customs and import charges
International orders may be subject to customs duties, taxes or other import charges under the destination country's rules. These charges are the customer's responsibility under this policy. Check with your local customs authority if you need information about possible charges. This policy does not limit any mandatory rights under applicable law.
Delivery problems
If your order has not arrived within the expected timeframe, email service@kslsmall.com with your order number and a description of the issue. We will work with our shipping partners to investigate.
If an item arrives damaged or defective, keep the packaging and review our Returns & Refunds Policy for reporting instructions and applicable rights.
