Returns & Refunds Policy
Last Updated: 2024
At KSLSmall, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help! Please review our Returns & Refunds Policy below.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
Return Request: You must initiate a return within [7] days from the date you received the product.
Condition of Items: The item must be unused, in the same condition that you received it, and in its original packaging. We cannot accept returns for items that have been used, damaged, or altered.
Non-returnable Items: Certain products, such as custom or personalized items, gift cards, or final sale items, are non-returnable unless defective.
2. How to Return an Item
To begin the return process, please follow these steps:
Contact Us: Reach out to our customer service team at [service@kslsmall.com] within [2] days of receiving your order. Please include your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.
Return Authorization: Once your return request is received and approved, we will send you a Return Merchandise Authorization (RMA) number and instructions on how to return the item. Please do not send the product back without prior authorization.
Return Shipping: You are responsible for the cost of return shipping, unless the item is defective or was sent in error. We recommend using a trackable shipping service to ensure your return is safely delivered to us.
3. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, your refund will be processed to the original payment method within [3] business days. Please note that shipping fees are non-refundable.
Refund Processing Time: Refunds can take up to [3] business days to appear in your account, depending on your payment method or financial institution.
Partial Refunds: In some cases, we may issue a partial refund if the returned item is damaged, missing parts, or shows signs of use beyond what is considered normal.
4. Exchanges
If you would like to exchange a product for a different item, we recommend first processing a return and then placing a new order for the desired item. If you receive a damaged or defective item, we will be happy to replace it for you at no additional cost, provided that the item meets the conditions for a return.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within [X] days of receiving the product. We may require photos of the damage or defect to process your return or exchange. In such cases, we will cover the return shipping costs and provide a full refund or replacement.
6. Non-refundable Shipping Costs
Shipping costs are non-refundable, and the customer is responsible for paying the return shipping fees unless the item is defective or an error was made on our part. If your order was eligible for free shipping, the original shipping cost will be deducted from your refund.
7. International Returns
For international orders, please note that:
The customer is responsible for any return shipping fees, taxes, or duties.
Returns must be shipped back to our warehouse at your own expense.
We cannot guarantee that we will receive your returned item, so please use a trackable shipping method.
8. How to Contact Us
If you have any questions or concerns regarding our Returns & Refunds Policy, or if you need assistance with a return or exchange, please contact our customer service team:
Email: service@kslsmall.com
